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Welcome to Kabadiwala

Kabadiwala is your place to shop for the best upcycled products available through artisans in India .

Have a Question?

Monday - Friday: 10:00 - 17:30 563/167 Chitra Gupta Nagar,Alambagh, Near Manak Nagar Railway Station , Lucknow -226005, Uttar Pradesh , India +91-9264912263 customer.care@kabadiwala.con

Returns, Refunds and Cancellation

 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase only back to the seller as mentioned in the invoice.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer.care@kabadiwala.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return and Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.care@kabadiwala.com and send your item to the seller directly as mentioned in the invoice.

Return Shipping
To return your product, you should mail your product directly to the seller as mentioned in the invoice and send an email to customer.care@kabadiwala.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation
You can cancel your product anytime before the order has been shipped and would be entitled for the full refund. However once the product has been shipped, please do not accept delivery which will make your order return to us. The actual shipping and handling charges for cancellation of shipped orders will be recovered from the you (customer) and the amount will be settled in the refund amount due. In case the orders needs to be cancelled anytime after that, same can only be returned or exchanged as per policies above.